1Outlook 2016 for Mac and EWS Setup
- 1.1System Requirements
10Identified Support/Known Issues

.Domains that were recently upgraded from Exchange 2010 to Exchange 2016 are still using Lync.

KB 21609	Last updated on 2015-10-07	Last updated by Jorge de la Cruz	(0 votes)	Verified in: ZCS 8.6ZCS 8.5
- This is certified documentation and is protected for editing by Zimbra Employees & Moderators only.

KB 21609	Last updated on 2015-10-7
(0 votes)
- This is certified documentation and is protected for editing by Zimbra Employees & Moderators only.

All Office 2016 for Mac users received an update to the new '16.xx' build. While these builds contain advanced new features, some existing third-party extensions may have compatibility problems with the new version. If you run into this issue, contact the publisher of your third-party extension to find out if an update is available. From the developer: Microsoft Office 2016 - Unmistakably Office, designed for Mac. The new versions of Word, Excel, PowerPoint, Outlook and OneNote provide the best of both worlds for Mac users - the familiar Office experience paired with the best of Mac. If you already use Office on a PC or iPad, you will find yourself right at home in Office 2016 for Mac.

Microsoft will release Office 2016 soon, this new Office have interesting new features:

The new apps offer full retina display.
The look and feel is the same like Ofice 2013 for Windows, or almost the same
Outlook 2016 supports now 100% Office 365, and only works with Exchange 2010 or above

System Requirements

To configure Outlook 2016 with EWS for Zimbra Collaboration need the next:

A valid EWS license - [1]
Zimbra Collaboration 8.5+

EWS Requires the Proxy service installed

Important note: EWS only works if you have the Proxy role installed and properly configured. If not, you will not be able to use the EWS feature, as Outlook try to connects for the port 443, more information in the next Bugs:

Please make sure you have Proxy installed before you try to configure your Outlook Clients in OS X

First step, is open the Outlook 2016 app

Need to follow the welcome wizard

Next, press on Try it for free

Let checked the Update field, and uncheck the send feedback, you can read more about what information our computer send if you clik on the Privacy Statement link.

And, it's done!

Can import all the Outlook 2011 data, or just a .pst file, in this case, I've click on Not now.

After open Outlook for the first time, it's empty.

Is time to configure the Zimbra Collaboration account. Click on Outlook > Preferences and now Click under Accounts

Click on the Exchange or Office 365 option.

If you have the DNS properly configured, just fill the E-mail address, and the Username and Password, you can also unmark the Configure automatically and introduce the IP or FQDN (after put the IP, EWS will autodiscover the FQDN, so the best thing is have the DNS properly configured and use always FQDN)

That's it, Outlook 2016 will sync everything in our account: Mail, Contacts, Calendar and Tasks.

We can see the Outlook 2016 logo and the amount of unread messages:

One of the good news is that all the Contacts, with also the image, will be syncronized between Zimbra Collaboration and the Outlook 2016 for Mac.

All the Tasks will be syncronized as well, we can create one on the Outlook 2016 or in the Web Client, and they will sync between devices.

All the Appointments will be syncronized as well, we can create one on the Outlook 2016 or in the Web Client, and they will sync between devices.

We can connect to another Users Mail folders, if the User was previous shared with us the resource.

Just click on File > Open > Other User's Folder

Write the Username that we want to Connect, in this case User

We will be able to see all the emails located in the User account, in the Inbox Folder

When we compose a new email message, we can select the username from who we want to send the email.

One of the good points here is the ability to paste a Full Excel content in HTML, like this for example:

And we will receive it very well in the Web Client, this was an issue in the previous Outlook.

Please follow the official Microsoft Steps - https://support.microsoft.com/en-us/kb/2872257

Outlook 2016 crash after open it

If Outlook 2016 crash after the first open, please follow this steps:

Open Terminal
Type defaults delete com.microsoft.Outlook, to delete the old preferences
killall cfprefsd (to kill the cached prefs)
Launch Outlook

Shared Calendar

The ability to connect to a Shared Calendar doesn't work.

Sync the Signatures

The ability to Sync the Signatures between the Web Client and the Outlook 2016 doesn't work.

Verified Against: Zimbra Collaboration Suite 8.6, 8.5	Date Created: 03/07/2015
Article ID:https://wiki.zimbra.com/index.php?title=Outlook_2016_For_Mac_And_EWS_Setup	Date Modified: 2015-10-07

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Wiki/KB reviewed by	Jorge	SME2	Copyeditor	Last edit by Jorge de la Cruz

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As of October 13, 2020, only these versions of Office are supported for connecting to Office 365 (and Microsoft 365) services:

Microsoft 365 Apps for enterprise (previously named Office 365 ProPlus)
Microsoft 365 Apps for business (previously named Office 365 Business)
Office 2019, such as Office Professional Plus 2019
Office 2016, such as Office Standard 2016

Examples of Office 365 services include Exchange Online, SharePoint Online, and OneDrive for Business.

For Microsoft 365 Apps, you must be using a supported version. For a list of which versions are currently supported, see Update history for Microsoft 365 Apps.

Important

We won’t take any active measures to block other versions of the Office client, such as Office 2013, from connecting to Office 365 services, but these older clients may encounter performance or reliability issues over time.

Impact of using older Office clients to connect to Office 365 services

After October 13, 2020, ongoing investments to our cloud services will not take into account older Office clients. Over time, these Office clients may encounter performance or reliability issue